Customer care
Return &
warranty policy
2 years
Limited international warranty
14 days
To contact support after delivery
24/7
Global support team
01 · Return policy
Unconditional return
If a product is defective due to a manufacturing error, or damaged during shipping, you are eligible for an unconditional full refund or replacement.
Documentation required
The unconditional return applies when a proper damage report or record (tutanak) has been provided. Report any issue immediately upon receipt and provide the necessary documentation — e.g. a shipping damage report or delivery incident record.02 · Warranty
Limited international warranty — 2 years
All products are covered against manufacturing defects or faults in workmanship under normal usage conditions.
What's covered
Repair or replacement of a defective product during the warranty period.
What's not covered
Damage due to misuse, improper handling, modifications or unauthorised repairs. Shipping costs for warranty service may be at the customer's expense unless otherwise specified.
03 · Claim procedure
How to file a claim
Returns — defective or damaged
- 1Inspect the product immediately upon delivery.
- 2If damage or a defect is found, file a tutanak (delivery incident report) with the carrier.
- 3Contact FDY Automotive support within 14 days with your order number and documentation.
- 4Upon approval, FDY issues UPS labels and instructions, and promptly processes a refund or replacement.
Warranty claims — 2 years
- 1Contact our support team at info@fdyautomotive.com with proof of purchase and a detailed defect description.
- 2We may request the return of the defective item for inspection.
- 3After evaluation we confirm eligibility and proceed with repair or replacement.